EVP Global Business Excellence, Hinduja Global Solutions Inc
Head, Enterprise Quality, Business Excellence & KM, Infosys BPO
General Manager, TQ Six Sigma, LG-Philips Displays International, Hong Kong
Implemented Six Sigma in non-mfg functions across countries at LG-Philips Displays Intl
Led Infosys BPO to Capability Level 4 & Level 5 of eSCM-SP Certification
Implemented eSCM-SP at HGS that led to Capability Level 4 and Level 5 certification across India, Philippines & USA.
Designed & implemented a KM & Best Practice sharing programs at HGS
Created Operations Methodology, Transition Methodology & Audit Methodology at HGS
Six Sigma Master Black Belt & LEAN expert; Lead Assessor ISO 27001
Six Sigma Master Black Belt
Retail Logistician - VP/SVP/CSCO, See LinkedIn profile (www.linkedin.com/in/last-mile) for more details
Retail Value Chain Strategist ♦ Last Mile Logistician ♦ Digital Re-Invention and Transformation ♦ Omnichannel Visionary
MSc - Master of Science (Supply Chain Management and Logistics) - Cranfield University
MBA - Master of Business Administration - Cranfield University
CCLP, Lean Six Sigma Black Belt (LSS BB), PMP
Business Development Manager, Enomaly Inc
Business Development Consultant, Oracle Canada
Advisor Partner Sales, Tele-technologies Distribution of Canada
Increased revenue by 40% at Enomaly by addressing business sponsor needs. Generated a 40K contract based on engineering addressing a prospect's complex cloud architecture. Exceeded sales quota at Oracle by 15% by determining business pains and collaboration with Oracle extended teams.
BA Huron College University at Western
McMaster University Management Studies Certificate 2015
Business Process Specialist, BlackBerry
Six Sigma Black Belt, Vodafone
Pilot Plant Operations Manager, DuPont Teijin Films
- Managed a project to define process, procedures and work instructions with 10+ subject matter experts over 8 months resulting in clear activities, roles and responsibilities for the service testing process
- Delivered step change in quality and reliability of pilot plant through continuous improvement and capital projects while managing a team of 10 through culture change; coached 2 Green Belts to deliver 50% reduction in plant downtime
MBA, BSc Mechanical Engineering
Six Sigma Green Belt Certified; Black Belt Trained
ITIL V3 Release, Control & Validation Certification
Regional Account Manager, Metroland Media Group
Publisher & Marketing Consultant, Sandra Arthurs & Associates
Publications Sales & Marketing Manager, Johanns Printing Company
Strategic MarComm Project Manager and Sales Growth Champion.
Developed national marketing program for a Disaster Restoration Franchise. Sales revenue increased by 75% and the National Franchise Network grew by 65% within 18 months.
Publisher of a National Insurance Claims Management publication for 12 years. Published first Canadian Insurance Claims Manual & first Canadian Agri-Food Contact Directory.
MBA - Dalhousie
Master Communicator Certificate - Wilfred Laurier School of Management
Senior Project Manager, Canadian Cancer Society
Director of Creative Services, Oxford University Press
Production Manager, Pearson Education Canada
I achieved my Project Management Professional certification as a way to facilitate my transition from publishing into other industries, and as a way to leverage the many PM knowledge based skills I have amassed over the last 20 years.
In publishing, I worked my way up from Editor to Director of Creative Services; taking courses, learning about the other areas of the business and always expanding on my knowledge of technology.
Honours BA, U of T
Financial Literacy for Directors, Rotman's, U of
Project Management Professional, PMI