Director of Food & Beverage
Niagara Clifton Group

Regional Director of Food & Beverage
ClubLink Corporation

Director of Operations
Expo Foods L.L.C.

Lead the reorganization of a Food & Beverage department with limited cost controls, no standardized inventory systems and an inability to determine profit.

 Created a cost control & inventory system to measure profit and deliver monthly P&L’s.
 Successfully opened Canada’s first Ruby Tuesday restaurant.
 Documented a 3% bottom line increase despite a 8% decrease in top line sales.

Ryerson University 1979-83

Brock University 2007

Dale Carnegie 2004-09

Senior Vice President, Strategic Business Planning
International Financial Data Services(IFDSCanada)

Director, Service Operations Central Canada
GE IT Solutions

Senior Management Consultant, Corporate Strategy & Change Practice
IBM Canada

Led .strategic planning process to defined short and long term business goals and measurements for the organization.

Restructured customer relationship management programs that strengthen performance, reduced costs and increased retention for major services and technology clients.

Defined and implemented multi-faceted Client Satisfaction Programs that achieved higher scores.

Certified Management Consultant (CMC), Ivey Executive Business Institute, IBM New York

Executive Programs, Walt Disney University of Disney

Executive Leadership Development Program, National Training Laboratory (NTL)

Business & Education Manager
Fun avec French

Instructor, Adult French Course
Canadian Parents for French (Ontario)

Program Design Specialist
Excel Thru Learning

Managed & trained: 21 Facilitators, 6 Admin. Assistants

Designed corporate training programs

Facilitated & designed 4-year French curriculum

Implemented service standards: Experience, Courtesy, Efficiency, Safety & Security

Built relationships with 37 schools, 3 school boards, and over 1,700 customers

Increased active students (2007: 58%, 2008: 23%, 2009: 26%)

Reduced registration processing time by 50%

Bachelor of Business Administration, Universit辿 de Moncton

Marketing and Sales Specialist Certificate, Sheridan College

Helping Adults Learn, Sheridan College

President (Management Consultant)
JDFS (Private Company)

Consultant
PTC Accounting

Advisor
Royal Bank of Canada

Rotary International, consulting for the establishment of a new Canadian Secretariat Office (W. Wilkinson C.M., R. Scott)

Implemented Clarity Financial reporting System Atomic Energy of Canada (M. Ingram).

Recommended for the establishment and established the financial reporting for Royal Bank of Canada’s Wealth Management Segment (Dr. B. Galloway, J.E. Cleghorn O.C.).

McMaster University M.B.A.

McMaster University B.Sc.

Manager, National Accounts & Business Development
Nestle Canada

Market Manager
Baxter Corporation

Business Development Consultant
Saint Elizabeth Health Care

Why hire full-time when you can hire an award-winning Marketing & Business Development Professional–on Demand!

Part-time, Contracts & Projects.

Track record of increasing sales & profits (grew divisional revenue at Baxter eightfold to $24 million in less than 3 years!)

Experience includes:
– strategic, marketing & business plans
– product & market management
– market research
– competitive intelligence
– business expansion

International M.B.A. (Marketing) York University Schulich School of Business

Combined Honours B.A. (French & Spanish) York University Glendon College

Certificate in French (Laval University)