Changer Manager
IBM

Incident Manager
IBM

Team Leader – Advance Support Representative
IBM

Change Manager
– Implemented a five step action plan to obtain the required change success rate of 99% as outlined in the service level agreement.
Incident Manager
– Analyzed high severity problems to determine support group accountability, resolution times, and documented root causes.
Career Highlights
Received the highest job performance rating in 2006 and 2007. Top 10% performer on my teams.

Computer Information Systems Diploma, DeVry Institute of Technology – 1997

ITIL Foundations certified – 2007

Project Portfolio Manager – Channels & Integration Services
Royal Bank of Canada (RBC)

Senior Project Manager – Capital Markets
Royal Bank of Canada (RBC)

Program Manager – Project Management Office
Standard Chartered Bank (SCB)

– Directed application development / maintenance projects (budgeted at $22.5M). Included financial management, client management, governance / compliance and delivery.
– Delivered a $1M application (global) development project. Nominated for 'Royal Bank' Success Stories.
– Led $4M business reengineering project. Conversion of retail branches from operational hubs to sales and service outlets.

MBA – Specializing in Project Management – Athabasca – Canada

Project Magement Professional – Project Management Institute – USA

Product Manager
GE Water and Process Technologies

Manager, Service I.T.
ZENON Environmental Inc.

Owner
Creative Trade-Offs

Eric has achieved a wide variety of successful solutions to tough challenges. These include the automation of water and wastewater processes, from pilot to full-scale; development of computer models for designing and configuring systems; selection, implementation and transitioning business systems; developing and recruiting small groups of top-notch professional and technical staff.

M.Sc.E.E. Measurements and Instrumentation

B.Eng. – Electrical Engineering

Athlone Fellowship

Project Manager / Functional Consultant
AxSource Infotech

IT Manager
Maple Lodge Farms Ltd

PMP Certified, Certified in MS Dynamics AX Trade & Logistics
Effectively communicate with internal and external business contacts
Work with management team to establish goals and objectives for the company
Identify IT problems/issues and develop solutions
Demonstrate strong analytical and logical thinking, backing decisions with proven research and hands on experience
Played lead role in the implementation of MS Dynamics AX ERP system

BA Management Economics – University of Guelph

Computer Programming & Systems Diploma, CDI

Ivey Leadership Program, Ivey School of Business

Manager, Decision Support
Joseph Brant Memorial Hospital

Hospital Consultant
Ontario Ministry of Health

Information Management Analyst
Ontario Ministry of Health

A self-motivated professional with deep knowledge and experience in decision support analysis, quality improvement, and performance management. With strong quantitative skills, is known as a communication ambassador between stakeholder groups, providing comprehensive messaging to bridge the gap between business hunches and business knowledge. Embraces life-long learning.

MSC Epid Queens

BA Honours Toronto

Director, Business Consulting
Loblaw Companies Limited

Director and Chief-of-Staff, Technolgy
GTECH International

Senior Project Manager
Spielo

An IT Leader skilled at ensuring the IT investment delivers business results:
-Defined IT investment, provided oversight from concept to delivery
-Increased governmental partnership benefit by $1.3M
-Managed product technology development from concept to customer delivery
-Implemented program management, provided oversight to $7M SW/HW product delivery
-Introduced off-shoring, managed large teams

PMP, PMI

BA, Bishop's University

I.T Manager
Amdocs Canada Inc

Systems Analyst/Project Management
LCBO

Systems Engineer/Project Management
Gentiva Health Services

* Managed a $2 million dollar project budget, delivered project with deadline and at $1.8 million.

* Designed, Scheduled, Tested and Implemented Disaster Recovery and Business Continuity Plan.

* Reduced the operating cost by 30% of the Data Centre by decommissioning unused servers, network equipment, eliminating legacy software and Orchestrated consolidation of the Data Centre.

B.A Psychology/Phylosophy

MCSE/ITIL/Oracle/Nortel PBX

Electronics Engineering

System Test/QA Engineering Program Manager
Advanced Micro Devices – AMD

Project Technology Leader
ATI Technologies

Customer Product Engineer
Texas Instruments

Provided new test/QA engineering solutions in turning around an unprofitable business unit and in delivering product quality improvement projects averaging $500MM annually.
Managed various start up test project activities to obtain strategic business and organization objectives. Analyzed scope, time, cost, and quality data that utilize 16 resources and $3MM operating budget.

Bachelorç?´ Degree, Industrial Technology

Mechanical Engineering Technology

Certificate, Project Management