Project Manager
Questrade

Technical Project Manager
SITA

Project Manager/Business Analyst
Nissan Canada

? Over 7+ years of solid Project Management experience, successfully managing concurrent projects in complex enterprise environments applying PMLC/SDLC and ITIL guidelines; budget 70K$ > 2MM$.
? Proficient in the application of the change and risk management processes, competent communicator with ability to negotiate with senior level leaders, project stakeholders, vendors and clients.

Electronics Engineering

Business Administration/Business Analysis

Industry Certifications: PMP, ITIL

Global Head of BPM Services
RBC Capital Markets

Senior Director, Strategic Project Office
CIBC

Practice Director
Oracle Consulting

Established highly impactful technology organizations delivering large scale projects (ERP, solution development, infrastructure), and significant process improvements.

Created numerous methodologies, frameworks, and delivery tools for Enterprise Architecture and Project/Program/Portfolio Management.

Extensive experience in Healthcare, Banking, and Retail industries.

B. Math, University of Waterloo

TOGAF certified

PMP & ITIL in progress

Office Administrator
Munn's United Church

Manager, Information Technology, Facilities Maintenance
CIBA VISION Canada Inc.

An organized, hands on, people-oriented professional with experience providing information technology & telecommunications support, project implementation & facilities management services to the Cdn office & call centre of a global medical device company. Focused on customer satisfaction & building strong relationships with senior management, peers & direct reports in both the local & US offices.

Sheridan Institute of Technology and Advanced Learning, Project Management Certificate, In progress

University of Waterloo, Bachelor of Mathematics

Senior Manager – IT Operations & Service Desk
RR Donnelley GBPO, Chennai India

Senior Manager – Information Technology
Pragati Offset, Hyderabad, India

Manager – IT
Pragati Offset, Hyderabad, India

? Achieved leadership position for the company in the respective industry
? Introduced high-end workflow automation solutions from Belgium, Canada, Germany, Japan, USA
? Developed and maintained excellent partner relations
? Conceptualized, built web-based ERP systems and implemented SAP
? Introduced Content Management system, and compliance-based data archiving system

Masters in Business Administration (Technology Management)

Diploma in Computer Applications

PMP, ITIL v3 Expert, CISA, CISSP, ISO/IEC 27001:2005 Lead Auditor, Six Sigma Green Belt

President and Founder
Procustomer Group Inc.

Vice president I.T., Operations, Sales & Marketing
Empire Life Insurance

Director Project Management
CIBC

Successful C-suite executive who led Information Technology (CIO), Operations, Sales & Marketing
Aligned IT investments with corporate goals & best practices
Doubled sales by restructuring sales & distribution to customer focus
Reengineered processing operations to customer lines for 42% productivity increase
Oversaw $150M strategic change in 1400 bank branches to add 5000 Financial Advisors

MBA,Schulich Business School, York University

BASc, Industrial Engineering, U of Toronto

General Manager, IT Strategy and Portfolio Management
Hudson's Bay Company

DIRECTOR â?? Global IT Planning and Risk Management
Inco Ltd.

DIRECTOR â?? Global IT Service Delivery
Inco Ltd.

Implemented a project portfolio management tool to improve visibility and project priority on initiatives peaking at $25 million.

Accredited for making notable financial advances including a reduction in the SG&A by $2 million.

Realign a floundering 11 month old IT financial consolidation project facing disaster.

Negotiated an industry leading $10 million, 6 year vendor outsourcing deal.

B.Sc. Computer Science

Consultant
Innovative Solutions for Tomorrow

Business Solutions Manager
Comark Inc.

Manager Financial Operations North America
Deluxe Laboratories

An experienced process improvement specialist with key accomplishments in ERP implementations and process redesign in the finance area

Implemented and successfully amalgamated the transfer of parallel Finance tasks in 4 months resulting in staff reduction of six

Reduced staff by two through restructure of billing area

Instituted Travel Corporate Card program generating savings of $.3M

CMA

BBA – Wilfrid Laurier University

Certified – Lawson Software Applications

Development Leader
Explorer Software Inc.

Senior Director, Sage MAS 90 ERP Development
Sage

A highly accomplished Software Development Leader with over 25 years of success, with an innovative, strategic, and hands-on management style. Successful in small and large-scale software companies, optimizing functionality, usability, with the ultimate goal of improving the customer and user experience.

Led on-site and remote teams, championed SDLC process changes.

Computer Programming and Analysis Diploma – Seneca College 1982

Various Management courses at Sage

Coaching Association of Canada – NCCP Certificate Level 2

Senior Director, Strategic Program Office
Loblaw Companies Ltd..

Director, Business Effectiveness
CIBC Technology

Director, Project Management Group
CIBC Card Products

Kendall Dunford has built and managed PMOs at divisional and corporate levels in leading Canadian financial and retail companies and deployed best-of-breed strategic planning and project practices. He's an able translator between business and technology. A project and portfolio management expert in all realms. A win-win negotiator, influencer, team player and respected leader of people and teams

University of Alberta, BA

Schulich School of Business, York University