Vice President Sales & Marketing
CIBC / Desjardins Insurance

Senior Marketing Manager
Purolator Courier

Business Manager
United Business Communications

Secured 2 long term marketing recently, contributing significantly to both companies.
While at CIBC, developed all communication strategies, including TV, radio, mail drops and print advertising for the launch and growth of Insurance.Managed the 21-person national sales force for group insurance, setting record in signing new groups.
Built a successful ad agency from the ground up, to 23 staff.

Marketing & advertising expert, including online

Exceptional strategic business planning capability

Can lead sales teams to success

Director of Sales
411.ca Local Search

Operations Call Center Manager
Lavalife

Manager/Director/Acting V.P Sales & Client Services / Collections
International Call Centers

-Converted an inbound call center to an Up-Selling/Cross-Selling team
-Centralized inbound call centers from USA/Philippians/Canada
-Reduced Churn from as high as 36% to as low as 12%
-Improved adherence to work schedule from 70% to 95%
-Launched Customer Loyalty program
– Developed and improved operational and financial reporting.
– Lead and drove cost savings cross- functional teams.

20 years of call center experience(Inbound/Outbound, Upselling, Quality, Back end, A/R)

Performance Management, Forward & Strategic Thinking,

Problem Solving & Decision Making

General Manager
United States Aluminum of Canada Ltd

General Manager
Lite Products Inc

Business Unit Manager
Cooper Standard Automotive

Implemented visual management and Lean manufacturing techniques to reduced backlog 80% and increased on-time deliveries 30%

Enabled 75% growth in sales over 2 years, from $27M to $48M by adopting cellular manufacturing to drastically reduce material handling.

Cut scrap rate 34% by error proofing tooling and introducing performance management system to elevate operator accountability.

Executive MBA (currently enroled)

Mechaical Engineering Technologist

Lean and Six Sigma Training

Executive Consultant
IBM Global Business Services

Senior Managing Consultant
PricewaterhouseCoopers Consulting

Vice President Finance & Administration
Dun & Bradstreet Information Services

– Redesigned Board and Executive reporting concurrent with upgrading business processes to improve information quality and timeliness.

– Led a support services restructuring project. Achieved annual cost reductions of over 20% exceeding expectations.

– Opened and led a shared services centre. Selected staff and implemented redesigned processes. Associated costs were reduced by 40%.

MBA, University of Georgia

Chartered Accountant (CA)

Expertise in: